How do you collect your agency fee?

For one-off cleans our agency fee is paid when confirming the booking. This can be done via PayPal or direct bank transfer.

When a customer requests a regular weekly or fortnightly clean we collect the first payment of our agency fee by Paypal and then the subsequent recurring agency fees are collected using a Standing Order.

Standing Orders are preferred by our customers rather than Direct Debits since with this method clients know in advance exactly when our agency fee is being debited from your account and the exact amount is the same each time.

The Standing Order can be set up by post or if you have on-line banking you can set this up yourself.

There are a few banks whose systems don’t allow for 4-weekly payment cycles and therefore we’ll calculate a pro-rata value to allow a monthly Standing Order to be processed instead in these instances.