FAQ Frequently Asked Questions

Here’s where you will find the answers to the various questions we’ve found are most often asked by people who are either considering having a home cleaner for the first-time, or thinking of changing their domestic cleaning provider.

Click on any question to find out more.

If there’s anything specific you wish to clarify or if there’s something you feel we’ve missed, contact us and we’d be glad to discuss your questions in full.

What is included in a basic cleaning visit?

How many hours will I require?

How do I work out what I want cleaned?

Do you guarantee your services?

How do you collect your agency fee?

Do you provide cleaning materials, equipment, etc?

Will I be tied to a long contract period?

What will the cleaner clean for me?

What materials will the cleaner require?

Is there a minimum charge or visit time for your services?

Will my cleaner wash up my dishes?

May I see a copy of your terms and conditions?

Do you provide end of tenancy cleans?

How do I know your cleaners are any good?

Are there any extra charges?

What will the cost be for a one-off clean?

How long in advance do I need to book the service?

What if I need to change my cleaning appointment?

Do I have to be present when your cleaners arrive?

What can’t the cleaners clean?

Can I have the same cleaner on the same day each week?

Are you and your cleaners insured?

How would I pay for your services?

What should I do if the cleaner fails to turn up?

Once I’ve got a regular cleaner can I temporarily cancel your services?

What happens if I forget the cleaner is due?