What happens if I forget the cleaner is due?

All of our cleaners rely upon the money they earn from cleaning and a wasted journey will have a significant and detrimental impact upon their income for the week.

Therefore, if they go to your property at the agreed time and either cannot gain access or that in-house arrangements means you do not want them to enter, then you will be liable for their payment due in full.

If you provide us with 24 hours notice of cancellation or re-arrangement you will not be liable, so please realise that a text message or ‘phone call on the day the visit is due is not sufficient notice.

Where clients repeatedly cancel or re-arrange the cleaner’s visit we will need to either cancel their service in full or switch them over to the one-off cleaning charge rate.