What should I do if the cleaner fails to turn up?

For regular cleans we ask that our cleaners should contact you if they are not able to attend a client’s home at their agreed time and therefore we ask that you both have a contact mobile telephone number to facilitate this as a quick text often helps if they are delayed.

However, if the cleaner does not arrive and you have not been contacted by them please let us know straight away (or when you return home if they were due to visit whilst you were out) and we will contact them to clarify the situation & do our best to make alternative cleaning arrangements for you.

If we discover their non-attendance will be something that may continue we can then look to provide a replacement cleaner as required.